Frequently Asked Questions

Clarity at Your Fingertips

Welcome to the Frequently Asked Questions, where we aim to provide clarity and assistance regarding your travel inquiries. Whether you're exploring options for your next getaway or need guidance on specific aspects of travel planning, this section is designed to address the most common questions and concerns.


Here, you will find helpful information that can simplify your travel experience, allowing you to travel with confidence. We encourage you to explore the FAQs, and if you have any further questions, feel free to reach out for more personalised support.

  • How do I book a trip with your agency?

    Booking a trip with us is easy! You can visit our website and book online or contact us and a member of staff will be happy to help.

  • What payment methods do you accept?

    We accept various payment methods, including credit/debit cards, bank transfers, Google pay and Apple pay. Payment details will be provided at the time of booking.

  • Do I need travel insurance?

    While travel insurance is not mandatory, we highly recommend it to protect you against unforeseen circumstances such as trip cancellations, medical emergencies, and lost baggage. Please note that we do not sell travel insurance directly. However, we work with a trusted insurance provider and we would be happy to refer you to them for coverage options.

  • Can I make changes to my itinerary after booking?

    Depending on availability and supplier policies, changes to your itinerary may be possible. Additional fees may apply. Contact our customer service team to discuss your options.

  • What is your cancellation policy?

    Our cancellation policy varies depending on the type of booking and supplier terms. Please refer to our terms and conditions or contact us for more information.

  • Do I need a visa for my trip?

    Visa requirements vary depending on your destination and nationality. We can provide information on visa requirements and assist you with the application process if needed.

  • Do you offer group discounts or special promotions?

    Yes, we often have special promotions and discounts available for group bookings or specific travel packages. Check our website or contact us for the latest deals.

  • What types of destinations do you offer?

    We offer a wide range of destinations including popular tourist destinations, family friendly resorts, adventure trips, cultural tours, and more. Whatever your travel preferences, we have something for you.

  • How can I contact you if I have further questions?

    You can reach our customer service team via phone, email, or by visiting one of our offices. We're here to assist you with any questions or concerns you may have before, during, or after your trip.

  • Are your holiday packages ATOL protected?

    Yes, all our packaged holidays are ATOL protected giving you a peace of mind.