Terms and Conditions

YOUR CONTRACT - PLEASE READ THEM CAREFULLY

Summary of these Terms

These booking terms and conditions govern all bookings that you make with Liyana Travels Ltd of The Trampery Fish Island Village, 13 Rookwood Way, London, E3 2XT (company registration number - 15186722).

All this information is important because it (along with your booking confirmation email, and any pre-contractual information provided before you book), sets out the legal terms. We encourage you to read each document in full.



Please read them carefully as they set out our respective rights and obligations. In these booking conditions, references to "we", “our”, "us" and/or “travel agency” indicates Liyana Travels Limited (the Company) and references to "you" and "your" includes the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Where it states “service provider”, “suppliers” and/or “principal” indicates direct airline, accommodation and/or transportation suppliers.

Along with the Terms on this page, there is other document that forms part of our contract with you:

• Our pro-forma/invoice given to you at the time of booking outlining the details of the services provided by Liyana Travels, including hotel accommodations, transportations, and any additional fees. It serves as a record of the transaction between the agency and the customer, detailing the cost breakdown and payment terms.

By agreeing to our Terms, you are agreeing to everything in both the documents. Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use or make any bookings with Liyana travels.

1. Travel Bookings:

The first named person/lead passenger on the booking or the person paying for the booking agrees on behalf of all persons detailed on the booking that he/she:

• has read these Booking Conditions and agrees to be bound by them;
• consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements); is over 18 years of age at the time of booking and when placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; and
• accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

All services offered are subject to availability. Prices are not guaranteed until they are confirmed. When you make your booking, you must pay the relevant deposit as specified at the time of booking. No contract will come into existence until we accept your booking and we receive your deposit or full payment in cleared funds and issue you with a confirmation invoice either on behalf of ourselves or the supplier in question. Please ensure that the names given are the same as in the relevant passport.

Bookings made by telephone:

If you make a booking by telephone, you must provide us with all the information which we require. You must also ensure that all information which you provide is accurate and the passenger’s information is provided as it appears on the passport. You must also ensure that the credit or debit card you are using is your own or, subject to our acceptance, if it is a third party you have their express authorisation to use their credit or debit card and that sufficient funds are available to cover the cost of the arrangements which you book with us. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing immediately. We do not make any representation or warranty as to the availability of any package holiday or Individual Components until you make the payment and the same is confirmed. If we accept your booking, we will process it (subject to availability) and debit payment from you. From this point cancellation charges will apply. We will send you a confirmation and/or e-ticket and invoice. As soon as you receive the confirmation and/or e-ticket and invoice, please check the details carefully and inform us immediately if anything appears to be incorrect as it may not be possible to make changes later. Any changes to the booking after it has been made will attract additional cost payable by you including charges of the suppliers as well as administration fee as applicable.

2. Payments:

You must pay the balance by the due date shown on the confirmation invoice. Please note for some telephone bookings full payment may be required IMMEDIATELY i.e. before you receive the confirmation invoice. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your holiday and still leave you liable to pay cancellation charges.

Where an extra "booking charge" applies this will have been advised at the time of booking. All cheque payments require 7 days to clear. Until full payment has been received, the price of your booking may increase as a result of other surcharges which may be imposed by suppliers.

Please note we do not accept responsibility for cash sent by courier or post, even if sent by registered or recorded delivery post or any other special delivery.

All bookings are subject to availability and must be confirmed with payment. A non-refundable deposit must be paid at the time of booking or full payment may be required to secure a booking depending on the type of booking and supplier’s terms. Large bookings may require a higher non-refundable deposit. Payments can be made via credit or debit card, bank transfer, Google Pay, Apple Pay and cash. Cash payments incur a 2% fee according to our trust account terms and conditions. Some transactions made via credit or debit card through payment links will incur a 2.5% fee on top of the final quotation amount. This fee will be added to the invoice and it is the customers responsibility to make sure all card payments made via payment links or in person includes the additional 2.5% transaction fee when paying for our services/invoices. We have the right to refuse bookings where the final payment does not meet our terms.

After the payment deadline has passed, all bookings become non-refundable. Any cancellations made after this deadline will result in the forfeiture of the payment made for the booking. Supplier’s terms and conditions apply.

Please note that our travel agency sells flight services. However, any cancellations or changes to flights are the responsibility of the traveller and subject to the policies of the airlines. This policy applies to all other services booked through our agency, including accommodations, transportations, and other travel-related services. We strongly advise travellers to review their plans carefully and make any necessary changes before the payment deadline to avoid non-refundable charges.

3. Changes, Cancellation and Refund Policies:

Cancellation policies vary depending on the timing of the cancellation, the type of service booked i.e, free cancellation accommodation or non-refundable accommodation and the supplier’s terms.

All deposits paid for securing a booking are non-refundable regardless of any situation that arises after booking. Cancellation fees may apply, and refunds may be subject to deductions for administrative fees or non-refundable deposits.

Any cancellation or amendment request must be sent to us in writing, by email (sent to sales@liyanatravels.co.uk from the email ID registered with us at the time of booking), and will take effect at the time we receive it. Please ensure that you have received written confirmation of any changes to your booking prior to travel.

Whilst we will try to assist, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the booking conditions of the Supplier/Principal of your Arrangements. The

Supplier/Principal may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the arrangements and will normally increase closer to the date of departure). Refunds are subject to the terms and conditions of the service provider (e.g, hotel, transportation), may incur additional administrative fees and may take time to be issued.

The amount of refund or credit issued may depend on when the cancellation is made.

Cancellations made closer to the departure date may incur higher fees or be non-refundable depending on the type of booking. Details on how refunds are processed, including the method of reimbursement (e.g, credit card refund, bank transfer) and the timeframe for receiving the refund, should be provided to the traveller.

Some bookings may be non-refundable or have stricter cancellation policies due to special promotions, discounted rates, or peak travel periods. These exceptions should be clearly communicated to the traveller at the time of booking. Please note: some Supplier/Principals do not allow changes and therefore full cancellation charges will apply.

Cancellations by you:

If you or anyone on your holiday booking decides to cancel the holiday you must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail (sent to sales@liyanatravels.co.uk) within 24 hours by the person who made the original booking (from the email ID registered with us at the time of booking).

Your notice of cancellation will only take effect when it is received in writing by us and will be effective from the date on which we receive it.

A cancellation invoice will be sent to you within 7 days. If you do not receive this, please contact us immediately in order to prevent an increase in charges. All airline tickets may be non-refundable depending on the airline you book with; it is your responsibility to check the policy before you book your flights.

We do not deal with any flights/airline tickets, any cancellations are between you and the airline. We can only help you look for your flights if you are unable to do so. Since we incur costs in cancelling your arrangements with accommodation and transportation, you will have to pay the cancellation charges as follows:

Please note that insurance premiums and amendments charges are not refundable in any circumstances.

Certain travel arrangements cannot be changed or cancelled after they have been confirmed without incurring a 100% cancellation charge. If this is the case, we will tell you before you cancel.

We strongly recommend that you take out full insurance which will, in most cases, include cover against loss of deposit or cancellation fees.

We will deduct the cancellation charge(s) from any monies you have already paid to us. If, some, but not all-party members, cancel the holiday or part of it, additional charges may be payable by the remaining members.

Chargebacks and Disputed Payments:

In the event of a chargeback or disputed payment initiated by the customer without prior communication or valid grounds, we reserve the right to recover any administrative fees incurred as a result. Specifically, if a chargeback is raised and is processed through our merchant provider via PTS (Protected Trust Services), a chargeback handling fee will be applied to the customer’s account. This fee reflects the cost charged to us by PTS for handling such disputes. To avoid unnecessary fees or delays, we encourage all customers to contact us directly in the event of a payment issue so we can resolve the matter amicably before any chargeback is initiated.

4. Travel Documents:

It is the responsibility of the traveller to ensure they have valid passports, visas, health certificates and any other required travel documents for their destination. The agency can provide guidance but is not liable for any issues arising from incomplete or incorrect documentation. The agency is not liable for any costs or losses incurred due to insufficient or incorrect travel documentation.

Here are further terms and conditions that aim to ensure that travellers are aware of their responsibilities regarding travel documents and can make informed decisions when planning their trips.

• Passport Validity: Travellers must ensure their passports are valid for at least six months beyond the duration of their trip. The agency is not responsible for travellers who are denied boarding due to expired passports.
• Visa Requirements: It is the traveller’s responsibility to obtain any required visas for their destination(s) prior to travel. The agency may be able to provide guidance on visa requirements, but ultimate responsibility lies with the traveller.
• Entry Restrictions: Travellers should be aware of any entry restrictions or special requirements (e.g, vaccination certificates) for their destination(s). Failure to comply may result in denied entry, for which the agency is not liable/responsible.
• Travel Advisories: The agency may provide information on travel advisories issued by government authorities for certain destinations. Travellers should review these advisories and make informed decisions about their travel plans.
• Name Accuracy: Travellers must ensure that the names provided for booking travel services match exactly as they appear on their passports. Any discrepancies may result in denied boarding or entry, and the agency is not responsible for such issues.
• Documentation Responsibility: Travellers are responsible for maintaining possession of their travel documents throughout their journey. Lost or stolen documents should be reported to the appropriate authorities immediately.
• Travel Insurance: While not mandatory, the agency recommends that travellers purchase travel insurance to cover unforeseen events such as trip cancellations, medical emergencies, and lost luggage. The agency does not provide any travel insurance.
• Agency Assistance: The agency can provide assistance and guidance regarding travel documents, but cannot be held responsible for any errors, omissions, or delays that may occur.
• Changes in Requirements: Travel document requirements may change at any time, and it is the traveller’s responsibility to stay informed of any updates or changes that may affect their travel plans.
• Refusal of Entry: The agency is not liable for any costs or losses incurred due to a traveller being refused entry to a destination for failure to meet travel document requirements.

5. Travel Insurance:

We do not directly sell or underwrite travel insurance policies and are not responsible for any issues or claims related to insurance coverage. We can only refer you to an approved supplier who can offer you travel insurance via our referral link. We strongly recommend that all travellers purchase travel insurance to cover unforeseen circumstances, such as trip cancellations, medical emergencies, and lost baggage.

It is the traveller’s responsibility to book their own travel insurance. We can only refer you to insurance providers but cannot discuss products or prices. The agency is not liable for any losses, damages, or expenses incurred by travellers that could have been covered by travel insurance. The agency may require travellers to provide proof of travel insurance coverage, especially for certain types of trips or activities with higher risks.

Travellers should disclose any existing medical conditions or other relevant information to the insurance provider whenpurchasing coverage. While the agency may assist travellers in obtaining travel insurance, any questions, claims, or issues regarding coverage should be directed to the insurance provider.

The agency may advise travellers to review travel advisories and consult with insurance providers regarding coverage for destinations with specific risks or warnings.

Travellers should review the terms and conditions of the travel insurance policy carefully to understand the coverage, exclusions, limitations, and claim process. Travellers may be required to indemnify the agency against any claims, losses, or damages arising from their failure to obtain adequate travel insurance coverage.

By providing guidance and recommendations regarding travel insurance, the agency aims to help travellers make informed decisions to protect themselves against unexpected events during their trips.

6. Changes to Itineraries:

We reserve the right to make changes to itineraries, accommodations, and transportation arrangements as necessary. We will notify travellers of any significant changes as soon as possible.

Changes to bookings and amendments may be subject to fees and availability. The agency reserves the right to charge administrative fees for changes requested by the traveller. Depending on the type of change (e.g, date change, destination change, name change), there may be associated fees. These fees cover administrative costs incurred by the agency and may also include any additional charges imposed by our supplier such as hotels or transportation.

Changes to itineraries are subject to availability. The desired accommodations, transportation or other services may not be available for the new dates or destinations requested. In such cases, alternative options will be provided, but there may be additional costs or limitations. Travellers must notify the agency as soon as possible if they need to make changes to their itinerary. Last-minute changes may incur higher fees or have limited availability.

Any changes made to the itinerary will be confirmed by the agency in writing or via email. It is the traveller's responsibility to review the revised itinerary and ensure accuracy.

Any additional costs resulting from changes to the itinerary, including change fees, fare differences, or additional service charges, must be paid by the traveller before the changes can be finalised.

In some cases, changes to itineraries may result in refunds for unused portions of the original booking. The amount of the refund, if any, will depend on the terms and conditions of the supplier and any applicable cancellation policies. Certain types of bookings may have restrictions or limitations on changes, such as non-refundable or non-changeable fares. Travellers should review the terms and conditions of their booking carefully before requesting changes.

Travellers are encouraged to review their travel insurance coverage to determine if changes to their itinerary are covered under their policy. Travel insurance may provide reimbursement for change fees or other related expenses in certain circumstances. By adhering to these terms and conditions, both the agency and the traveller can navigate changes to itineraries efficiently and effectively, ensuring a smooth travel experience.

7. Health and Safety:

Travellers are responsible for their own health and safety during the trip.

We recommend following local laws, customs, and health guidelines, including COVID-19 regulations.

Travellers are responsible for their own health and safety during the trip, including following all relevant health and safety guidelines, laws, customs, health guidelines including COVID-19 and other regulations of the destination(s) they are visiting. Travellers should take necessary health precautions recommended for their destination(s), including vaccinations, medications, and health screenings. They should also stay informed about any health advisories or warnings issued by government authorities.

Travellers are encouraged to obtain travel insurance that includes coverage for medical emergencies, medical evacuation, and other health-related incidents during travel. Travellers should disclose any pre-existing medical conditions or health concerns to the travel agency before booking, as well as to relevant service providers (e.g, airlines, hotels) during the trip.

Travellers may be subject to health screenings, temperature checks, or other health-related protocols upon arrival at their destination(s) or during their trip. Failure to comply with these screenings may result in denied entry or other consequences. Travellers should adhere to all safety measures and protocols implemented by service providers, including airlines, hotels, tour operators, and transportation companies, to minimize health risks during travel.

The travel agency may be able to communicate any relevant health and safety information to travellers before and during their trip, including updates on health advisories, travel restrictions, and safety guidelines. In the event of a health-related emergency or crisis during travel, the travel agency will provide assistance and support to travellers to the best of their ability. The travel agency cannot facilitate medical care, repatriation, or alternative travel arrangements.

The travel agency is not liable for health-related incidents or emergencies beyond their control, such as pandemics, natural disasters, or government-imposed travel restrictions. Travellers should review the agency's force majeure policy for information on how such situations are handled.

By adhering to these terms and conditions, both the travel agency and the traveller can prioritize health and safety during travel, ensuring a positive and secure travel experience.

8. Responsibilities:

We act as an intermediary between the Traveller and service providers such as airlines, hotels, and tour operators. While every effort is made to ensure accuracy, we are not liable for errors, omissions, or negligence made by the suppliers/service providers.

We are not liable for any loss, injury, or damage sustained by travellers during their trip, including but not limited to accidents, illness, or theft. Travellers are responsible for providing accurate and complete information at the time of booking, including names, contact information, travel dates, and any special requests or preferences.

Travellers are responsible for making timely payments for all booked services, including deposits, final payments, and any additional fees or charges associated with changes or cancellations.

Travel documents are important documents. Travellers are responsible for ensuring they have valid passports, visas, and any other required travel documents for their destination(s) and ensuring that the names on their travel documents match those provided at the time of booking.

All travellers are responsible for their own health and safety during travel, including obtaining necessary vaccinations, medications, and travel insurance coverage, and adhering to all relevant health and safety guidelines and protocols. Travellers are responsible for their conduct and behaviour during travel, including compliance with local laws, customs, and regulations, and respecting the rights and privacy of others. Travellers are responsible for any fees or charges associated with changes or amendments to their bookings, including change fees, fare differences, and administrative fees.

Communication is key. Travellers are responsible for staying informed about their travel arrangements, including flight schedules, accommodation details, and any updates or changes provided by the travel agency or service providers. In the event of any disputes or complaints regarding travel services, travellers are responsible for addressing them directly with the travel agency or service provider and seeking resolution in a timely and respectful manner.

Travellers agree to indemnify and hold harmless the travel agency, its employees, agents, and affiliates from any claims, losses, damages, liabilities, or expenses arising from their actions, omissions, or negligence during travel. We are not liable for any delays, cancellations, or disruptions to travel services caused by circumstances beyond their control, such as natural disasters, pandemics, or government-imposed travel restrictions. By adhering to these terms and conditions, both the travel agency and the traveller can ensure a smooth and mutually beneficial travel experience, with clear expectations and responsibilities outlined for all parties involved.

9. Liability:

Our liability is limited to the amount paid for the travel services booked through us. We are not liable for any loss, damage, injury, or inconvenience incurred during travel, including but not limited to delays, cancellations, or accidents. We are not liable for any indirect, incidental, and consequential damages. Travel insurance is recommended to cover unforeseen circumstances.

• Scope of Liability: We act as an intermediary between the client and various service providers, including hotels, tour operators, and other travel-related services. While our takes all reasonable steps to ensure that these services are of acceptable standard, it cannot be held responsible for the acts or omissions of these third-party providers. Our liability is limited to the price paid for the travel arrangements. Under no circumstances will we be liable for any indirect, consequential, or incidental damages, including but not limited to lost profits, personal injury, or emotional distress.
• Accuracy of Information: We will strive to provide accurate and up-to-date information. However, it does not guarantee the accuracy, completeness, or timeliness of the information provided. Clients are advised to verify information independently.
• Changes and Cancellations: We will not be liable for any changes or cancellations made by third-party service providers. Any such changes will be subject to the terms and conditions of the respective providers.
• Force Majeure: We will not be liable for any failure to perform, or delay in the performance of, any of its obligations if such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes, natural disasters, or other events of force majeure.
• Client Responsibilities: Clients are responsible for ensuring that they have valid travel documents, including passports, visas, and health certificates, as required by the countries they intend to visit. Clients must comply with all local laws and regulations while traveling. Liyana travels will not be liable for any fines, penalties, or damages incurred due to a client's failure to comply with legal requirements. We strongly recommend that clients purchase comprehensive travel insurance to cover any potential losses or damages. We will not be liable for any costs or losses incurred due to a client's failure to obtain adequate insurance coverage.
• Limitation of Liability: To the fullest extent permitted by law, Liyana travels total liability to the client for any claims arising out of or in connection with the travel arrangements, whether in contract, tort (including negligence), or otherwise, shall not exceed the deposit amount paid by the client for the travel arrangements.

10. Dispute Resolution:

Any disputes arising from bookings or travel arrangements should be addressed directly with the agency in writing. The agency will make every effort to resolve disputes in a fair and timely manner.

11. Health Responsibilities:

Travellers are responsible for their own health and safety during travel, including obtaining necessary vaccinations and following local laws and customs. The agency can provide guidance but is not liable for any health-related issues or emergencies.

These Health and Safety Terms and Conditions ("Terms") apply to all services provided by Liyana Travels ("we", "us", "our") to our customers ("you", "your"). By using our services, you agree to comply with these Terms.

A) Health and Safety Guidelines:

We are committed to ensuring the health and safety of our customers during their travel experiences. We adhere to the health and safety guidelines set forth by relevant health authorities, including but not limited to the World Health Organization (WHO), Centres for Disease Control and Prevention (CDC), and local health departments.

B) Customer Responsibilities:

• Pre-Travel Health Checks - You are responsible for ensuring that you are fit to travel and for consulting with a healthcare provider if you have any health concerns.
• Vaccinations and Immunisations - You must comply with any vaccination and immunisation requirements of your destination. Proof of vaccination may be required.
• Health Declarations - You may be required to complete health declaration forms prior to or during travel. It is your responsibility to provide accurate information.
• Personal Protective Equipment (PPE) - You may be required to wear PPE, such as masks, during travel. It is your responsibility to comply with these requirements.
• Travel Insurance - We strongly recommend that you purchase travel insurance that includes coverage for medical expenses and emergencies.

C) Health and Safety Measures:

• Social Distancing - Where applicable, social distancing measures will be implemented in accordance with health authority guidelines.
• Health Monitoring - We may implement health monitoring protocols, such as temperature checks, during your travel experience.

D) COVID-19 Specific Measures:

In light of the COVID-19 pandemic, additional measures may be in place, including:

• Testing Requirements: You may be required to provide proof of a negative COVID-19 test before travel.
• Quarantine: You may be subject to quarantine requirements upon arrival at your destination or return.
• Contact Tracing: You may be required to participate in contact tracing efforts to prevent the spread of COVID-19.

E) Non-Compliance:

Failure to comply with these terms may result in denial of services, termination of your trip, and/or reporting to local health authorities. No refunds will be provided in cases of non-compliance.

F) Limitation of Liability:

We are not liable for any health issues or injuries that may occur during your trip, except when caused by our gross negligence or wilful misconduct. We recommend that you seek medical advice before traveling and take necessary precautions.

G) Amendments:

We reserve the right to amend these terms at any time. Any amendments will be effective upon posting on our website/social media or otherwise providing notice to you. Your continued use of our services after any such amendments constitutes your acceptance of the new terms. No amendments can be made after payment due deadline has passed.

12. Privacy Policy:

The agency collects personal information for the purpose of booking travel services and will not share this information with third parties without consent, except as required by law.

13. Force Majeure:

The agency is not liable for any disruptions or cancellations due to circumstances beyond its control, including but not limited to natural disasters, terrorist acts, and government restrictions.

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by "Force Majeure". For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier's control, the consequences of which could not have been avoided even if all reasonable measures had been taken. This includes but not limited to:

• Significant risks to human health such as the outbreak of serious disease at the travel destination
• Natural disasters (e.g., earthquakes, floods, hurricanes, fires)
• Weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination
• Acts of God
• War, acts of terrorism (and threat thereof), or civil strife/unrest
• Government actions or restrictions, including quarantine and travel bans
• Epidemics or pandemics
• Strikes, lockouts, or other industrial action
• Utility failures (e.g., electricity, water, telecommunications)
• The act of any government or other national or local authority including port or river authorities, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned control
• Any other unforeseeable events beyond our control

Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom's decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.

Effect of Force Majeure:

• If a Force Majeure event occurs, Liyana Travels will not be liable for any failure or delay in performing our obligations under these Terms or any related contract. Our obligations will be suspended for the duration of the Force Majeure event.

Customer Responsibilities:

• Notification - You must notify us as soon as reasonably possible if you are affected by a Force Majeure event that may impact your travel plans.
• Mitigation - You are responsible for taking all reasonable steps to mitigate the effects of the Force Majeure event, including but not limited to making alternative travel arrangements where possible.

Travel Agency Responsibilities:

• Notification - We will notify you as soon as reasonably possible if we are affected by a Force Majeure event that may impact your travel plans.
• Efforts to Assist - We will make reasonable efforts to assist you in making alternative travel arrangements, subject to availability and our ability to do so under the circumstances.

Refunds and Cancellations:

• Non-Refundable Payments - Payments made for non-refundable services or arrangements, such as certain flights, hotel bookings, or tours, may not be refunded in the event of a Force Majeure.
• Refundable Payments - We will refund any payments made for services or arrangements that are refundable under the terms of our agreements with suppliers and partners.
• Rescheduling - Where possible, we will offer the option to reschedule your travel plans without additional charges, subject to availability and the terms of our agreements with suppliers and partners.

Limitations of Liability:

• Liyana Travels will not be liable for any losses, damages, costs, or expenses arising from a Force Majeure event, except to the extent required by applicable law.
• This includes, but is not limited to, any additional costs incurred by you for alternative travel arrangements, accommodation, or other related expenses.

Insurance:

• We strongly recommend that you purchase comprehensive travel insurance that covers unforeseen events, including those that fall under Force Majeure, to protect your travel investment.

Amendments:

• We reserve the right to amend these Terms at any time. Your continued use of our services after any such amendments constitutes your acceptance of the new terms.

Severability:

• If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall remain in full force and effect.

Governing Law:

• These terms shall be governed by and construed in accordance with the laws of England, UK without regard to its conflict of law principles.

14. Excursions

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

15. Prompt Assistance

If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these booking conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through yours or your party's negligence.

16. Data Protection Policy

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide.

17. Flight changes

Should your flight be cancelled your rights and remedies will be governed by the airline's conditions of carriage. As a result, you may be entitled to: (a) Carriage on another flight with the same airline without additional costs; (b) Re-routing to your destination with another carrier without additional costs; (c) Receiving a full refund; or (d) Some other right or remedy. If a schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets (on either the outbound or return flight) we will do our best to notify you on behalf of the carrier.

Should a schedule change occur to your itinerary after full balance/ticket issue, on either the outbound or return flights the relevant supplier's decision will be final and amendment charges may apply.

18. Behaviour

You accept responsibility to ensure that you and the members of your party do not behave in a way which causes offence to others or risks any loss or damage to property belonging to others. Payments for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. You indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the opinion of any other persons in authority you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation your total booking with us, including your return transportation arrangements, will immediately cease and we will not be responsible for paying any costs, expenses, refunds or compensation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

19. Compensation

In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances:

• If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;
• If we cancel your booking and no alternative arrangements are available.

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

*IMPORTANT NOTE*: We will not pay you compensation in the following circumstances:

• where we make an insignificant change;
• where we make a significant change or cancel your arrangements more than 60 days before departure;
• where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements;
• where we have to cancel your arrangements as a result of your failure to make full payment on time;
• where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;
• where we are forced to cancel or change your arrangements due to Force Majeure (see clause 13).

If we become unable to provide a significant proportion of the arrangements that you have booked with us after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.

20. Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us or the applicable supplier. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

21. Price Match Guarantee

While we strive to offer competitive pricing through our trusted suppliers, we are unable to guarantee price matching on flight inclusive bookings. This is due to the dynamic nature of airline pricing and the terms set by third party suppliers. All flight inclusive bookings are sourced through third party suppliers or tour operators. As such, we do not offer a price match guarantee on any flight or package bookings. Prices are subject to change based on availability at the time of booking, and we are unable to match prices found elsewhere, including those offered directly by airlines or other travel providers.

Once a flight inclusive package has been confirmed and payment has been made, the price is fixed and non-negotiable, regardless of subsequent price fluctuations. However, we may offer a price match on certain holiday packages, subject to availability and supplier terms and conditions.

22. Reconfirming all bookings

You must telephone the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement.

These terms and conditions are subject to change and may vary depending on the specific policies of the travel agency. Travellers are encouraged to review them carefully before booking any services.

23. Jurisdiction

These booking conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Island if you live in those places and if you wish to do so.